Technical Support

North America:
1 877 694 6100

Outside North America:
1 306 694 6100

Customer Support


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Q. What do I need to run the auction software?
A. Pentium 4 or higher @ 1.5 GHz
  • 1 GB RAM
  • Operating Systems: Windows 7 and 8.1 (Metro Mode is not supported.)
  • Web Browsers: Internet Explorer 8+ (32-bit only)
  • High speed internet connection recommended (Internet download speed must average at least 50 kB/s)
  • Sound card and speakers (optional)
Q. How can I install the LAI auction software?
A. For all customers, click here.

Note: You must have TCP ports 6789 and 8000 open for outbound connections through your firewall. In some circumstances, it may also be necessary to temporarily disable any security software that you're using.

Q. How can I test the auction software?
A. Click Here

You should see a live feed showing a moving hand on the clock, hear a radio station, and when you click on the test bid button, you should see the message “Bid Declined: Bad Paddle!” This tells you the bidding software is correctly installed.

Q. How do I register for an online auction?
A. You will need to fill in a registration form with the company that is hosting the auction and they may request some financial documents, as their policy requires. When you are approved, a user name and password will be e-mailed to you. You can then use this user name and password to log into the Auction Login screen from the auction company website or from the Buyer Login screen on the LAI website.
Q. If I only want to view an auction, do I need to register?
A. Possibly. Some auction companies provide a link on their website that says View Only, and this will allow you to view an auction but not bid. Check their website to see if they support View Only access.
Q. I have registered with the auction company, but I cannot log in or am unable to participate in an auction.
A. If you have been authorized by the auction house to participate, have a login and password, and are still having difficulties, please contact the Service Desk.
Q. Why am I unable to see the whole bidding window?
A. The bidding interface is designed for a screen resolution of at least 1024 x 768. Please ensure that your screen resolution is set accordingly.
Q. Why am I unable to hear sound?
A. Your computer must have a sound card and speakers installed to hear the audio. Do not forget to check that your speakers are plugged in and turned on.
Q. Why is my mobile Watch List not updating?
A. Tap the Tools menu then tap the Refresh option at the bottom of the menu.
Q. Why does the mobile app stop responding when loading a sale?
A. Some sales may have more than 1000 lots. Please be patient while the sale's lots are loaded.
Q. While viewing the bidding screen, why does the bidding activity sometimes stop?
A. Poor or weak Wi-Fi connections may cause a network drop. When  the mobile device switches between Wi-Fi and its data carrier, activity may stop until the connection is re-established.