FAQs
Q. What do I need to run the auction software?
A. - Pentium 4 or higher @ 1.5 GHz
- 1 GB RAM
- Windows XP, Windows
- Internet Explorer 7 or higher, Firefox 2.5 or higher
- High speed internet connection recommended (Internet download speed must average 50 kB/s)
- Sound card and speakers (optional)
Q. How can I install the LAI auction software?
A. For Pickles Auctions customers, click here.
For National Powersports Auctions customers, click here.
For all other customers, click here.
Note: You must have TCP ports 6789 and 8000 open for outbound connections through your firewall. In some circumstances, it may also be necessary to temporarily disable any security software that you're using. If you have any questions or problems installing the software, please call the Help Line at 1-877-694-6100.
Q. How can I test the auction software?
A. For Internet Explorer
You should see a live feed showing a moving hand on the clock, hear a radio station, and when you click on the test bid button, you should see the message “Bid Declined: Bad Paddle!” This tells you the bidding software is correctly installed.
Q. How do I register for an online auction?
A. You will need to fill in a registration form with the company that is hosting the auction and they may request some financial documents, as their policy requires. When you are approved, a user name and password will be e-mailed to you. You can then use this user name and password to log into the Auction Login screen from the auction company website or from the Buyer Login screen on the LAI website.
A. Possibly. Some auction companies provide a link on their website that says View Only, and this will allow you to view an auction but not bid. Check their website to see if they support View Only access.
Q. I have registered with the auction company, but I cannot log in or am unable to participate in an auction.
A. If you have been authorized by the auction house to participate, have a login and password, and are still having difficulties, please contact the Help Desk at 1-877-694-6100.
Q. Why am I unable to see the whole bidding window?
A. The bidding interface is designed for a screen resolution of at least 1024 x 768. Please ensure that your screen resolution is set accordingly. If you're having difficulties, please call the Help Line at 1-877-694-6100.
Q. Why am I unable to hear sound?
A. Your computer must have a sound card and speakers installed to hear the audio. Do not forget to check that your speakers are plugged in and turned on.
Q. How do I uninstall the old Live Global Bid auction software?
A. To remove the old Live Global Bid Application Centre software from your computer, follow these steps:
1. Right click on the “LGB Control Kit” globe icon in the bottom right corner of your desktop.
2. Click Uninstall from the menu.
3. Click Yes in the Confirmation pop up box.
4. If an error message appears click Yes.
5. Restart your computer. The old LAI auction software has been removed.
